Meritage Spa’s Cancellation Policy: First time guests please arrive at least 15 minutes prior to your scheduled appointment time in order to complete important documentation needed for your service. At Meritage Spa, we understand that certain circumstances are unavoidable and may require cancellation. We request a 24-hour notice for any cancellations or changes to your appointment. Cancellations with less than 24-hour notice will incur a charge of 50% of the total service cost.